Alexander Technology Group hiring Helpdesk Engineer in Westborough, Massachusetts, United States

PEG, LLC is in its twenty-fifth year being a diverse energy efficiency, engineering, environmental and management… Job Description Marathon TS is seeking a Help Desk Engineer to join our client’s Department of Commerce, National Telecommunications and Information Administration Institute for Telecommunic…

help desk engineer jobs

You should take into consideration how difficult it might be to secure a job with one of these companies. Those help desk engineers who do attend college, typically earn either computer science degrees or computer information systems degrees. Less commonly earned degrees for help desk engineers include information technology degrees or business degrees.

Checking if the site connection is secure

Laptops, 5%Provided installation, configuration, and troubleshooting of various software and web-based applications on laptops and desktops. Technical Support, 11%Provided in-person and remote technical support to over 50,000 military and civilian customers. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your help desk engineer resume. A help desk engineer annual salary averages $52,444, which breaks down to $25.21 an hour. However, help desk engineers can earn anywhere from upwards of $36,000 to $74,000 a year.

  • Assist users with MFG/Pro password resets, and clearing print jobs, configure VPN client software.
  • The revolution that the banking market needs, can only truly be unlocked by hiring talented people who share our vision and passion.
  • Read what Help Desk Engineer professionals have to say about their job experiences and view top companies for this career.
  • They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
  • Assisted with hardware and software installations and upgrades.

Desktop support specialists tend to make the most money in the finance industry by averaging a salary of $53,933. In contrast, help desk engineers make the biggest average salary of $67,498 in the finance industry.

Cyber DevOps Engineer

In this position as a Level 3 Help Desk Engineer, you will assist with field-related issues that arise. Provide assistance to the field staff when additional manpower is required. Escalate, 5%Provided initial troubleshooting efforts to diagnose and fix issues when applicable and escalate to higher Tier levels when necessary.

  • A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
  • Developed customizable hardware and software packages for the customer.
  • Manage the PC refresh program transferring all user data remotely and installing require software applications.
  • Additionally, information engineers earn a higher salary in the technology industry compared to other industries.
  • Maintain accurate inventory for all IT hardware and software.

Not VIRTUAL but in office position in Edmond OK Allocates engineer appointment times for jobs requiring multiple resources on-site; Assigns and distributes workload how to become a help desk engineer of CE? Qualifications for a job description may include education, certification, and experience. Needs to review the security of your connection before proceeding.

Domestic Service Engineer – EN Postcode

They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills. Assisted with hardware and software installations and upgrades. Served as Senior support to over 300 end users in a primarily Windows XP/ Active Directory /Exchange Environment. Worked with hardware vendors for warranty parts replacements of desktops, laptops and tablet PCs.

help desk engineer jobs

Maintain NAS, SAN storage systems, Windows & Linux servers, network and cloud administration. Administered in-house and telecommuters phone system, network, Internet, e-mail and web site connectivity. Install and configure the OS according to customers’ specifications. Followed up on hardware sales to determine defective, broken, or missing parts or software. Coordinated hardware move and new hardware installation at new location during the facility move in 2002. Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback. • Logging and tracking incidents / service request that require resolution from suppliers.

Helpdesk Engineer

Maintain accurate inventory for all IT hardware and software. Strategic Insight, Ltd. is seeking anITFacility Help Desk Support Specialist in support to the client, PEO IWS. Job… We are currently seeking Microsoft 365 Certified Help Desk Engineer Level II and Level III for our client located in North Orange County. This position will be working onsite and is open due to gro…

  • They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree.
  • A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals.
  • Of recent, Booz Allen Hamilton had 5 positions open for help desk engineers.
  • In general, senior infrastructure engineers reach similar levels of education when compared to help desk engineers resumes.

This means that the top-earning help desk engineers make $66,000 more than the lowest-earning ones. Assist users with MFG/Pro password resets, and clearing print jobs, configure VPN client software. Here are examples of responsibilities from real help desk engineer resumes representing typical tasks they are likely to perform in their roles. • Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints. Net at Work provides expert services and solutions to unleash the power of our customers’ businesses. Company Description Tolar Systems, Inc. was established in 1999 as an IT professional services company to support increasingly advanced technology needs for businesses. The role will also include some out of hours activity to support planned business change and occasional travel to other ClearBank offices to provide cover and/or for training.

Help Desk Engineer Jobs You Might Like

On average, desk support technicians earn a lower salary than help desk engineers. There are industries that support higher salaries in each profession respectively. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas, help desk engineers have higher paychecks in the finance industry where they earn an average of $67,498. Helpdesk technicians are in-demand as businesses need people with good computer skills to assist customers with technical problems. One advantage of becoming a helpdesk technician is that they usually have optimal working conditions, with the ability to work in an office during traditional business hours. Our growing company is searching for experienced candidates for the position of helpdesk engineer.

  • This role provides first line support to a business that operates 7AM to 7PM Monday to Friday and will require some flexibility to start early or work late, to cover these hours on a rota basis.
  • Analyze, diagnose and resolve problems on hardware, software, OS, applications and devices.
  • While it’s true that most help desk engineers have a college degree, it’s generally possible to become one with only a high school degree.
  • Ensured the consistent achievement of service level agreements by conducting regular audit reports for desktop systems.

Dice’s predictive salary model is a proprietary machine-learning algorithm. Additionally, information engineers earn a higher salary in the technology industry compared to other industries. In this industry, they receive an average salary of $107,435. Additionally, help desk engineers earn an average salary of $67,498 in the finance industry. https://remotemode.net/ Dice predicts salary ranges based on the job title, location, and skills listed in individual job descriptions. Our proprietary machine-learning algorithm uses more than 600,000 data points to make its predictions. To get the most accurate prediction of the salary you might earn, customize the prediction in your Dice profile.

They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree. On average, desktop support specialists reach similar levels of education than help desk engineers. Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree.

A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. Help desk engineers and desk support technicians both include similar skills like “technical support,” “troubleshoot,” and “active directory” on their resumes. Even though help desk engineers and desktop support specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require technical support, troubleshoot, and active directory in the day-to-day roles. Helpdesk technicians typically have a bachelor’s degree in a computer science field, although an equivalent level of relevant professional experience may be acceptable. They would be expected to have extensive knowledge of common software programs and hardware components, and have familiarity with resolving common technical issues.

Principal Java Engineer

Read what Help Desk Engineer professionals have to say about their job experiences and view top companies for this career. Fluent in a variety of programming languages, software, and systems. Answer all incoming calls and create a ticket by documenting the reported issue and all prominent details. Troubleshoot performance issues and issues with browsers and plugins. Assist with implementation and maintenance of hardware, software and peripherals. You can manage your ‘Saved’ and ‘Not Interested’ jobs from the jobs section of your dashboard. We will also hide the same job if it is reported by the same Employer.

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